Player Registration

Article Title
Player Registration

Category
General / Site & Games Information

General Information
Players must meet certain eligibility requirements to register for an account. While they must be residents of the country where the brand operates, they do not need to live in the specific state. However, players must be physically located within the state to deposit, purchase, or play. U.S. players are required to provide a full Social Security Number during registration.

Purpose / Objective
To guide agents in assisting players through the registration process, including eligibility requirements, account setup steps, and handling common registration issues.

Scenario / Use Case
A player wants to create a new account but needs guidance on eligibility requirements, registration steps, or troubleshooting errors encountered during registration.

Step-by-Step Instructions

1. Direct the player to select “Register” in the upper-right corner of the site.

2. Guide the player through password creation:

   • 8–16 characters
   • Must include at least 2 types of characters:
     • Letters
     • Numbers
     • Symbols
     • Special characters (avoid “/” and “&”)

3. After entering password and initial details, click Next/Continue.

4. Complete email verification via 2FA before proceeding.

5. Enter required personal information.

6. Allow camera access when prompted.

7. Upload ID:

   • Use the “Acceptable Documents” link for guidance
   • Take and upload clear photos of both front and back of ID
   • Ensure images meet on-screen requirements

8. If prompted with an error:

   • Click the message to view details
   • Retake photos or proceed with manual entry

9. Take a selfie:

   • Ensure image is centered and clear
   • Submit to continue

10. If verification is successful:

• Account is created
• Player can log in and begin playing

Manual Entry Option

1. Select option to manually enter details.
2. Complete required fields.
3. Click Submit.
4. Complete reCAPTCHA verification(if prompted):
   • May skip or use ADA-compatible option
5. Registration continues normally after verification.

Error Handling (Error 3206 / Information Not Verified)

• Players have up to 3 attempts to register.
• If an error occurs after the third attempt:
  • Refer to Registration Error Codes documentation
  • Follow Registration Issues process if needed

Additional Information / Tips

• Players can register from any location, but must be in-state to play or deposit.
• Successful ID and selfie verification removes the need to manually input the last 4 digits of SSN.
• Ensure all uploaded images are clear and readable to avoid delays.

Variations / Related Questions Phrased Differently

• “How do I create an account?”
• “What do I need to register?”
• “Why can’t I finish signing up?”
• “What are the password requirements?”
• “Why is my registration not working?”

Common Issues / Troubleshooting

• Issue: Password not accepted

  • Confirm it meets length and character requirements

• Issue: Verification fails during ID upload

  • Ensure images are clear and meet system requirements

• Issue: Camera access not working

  • Check device permissions and retry

• Issue: Registration error after multiple attempts

  • Refer to Registration Error Codes and Registration Issues procedures

• Issue: reCAPTCHA difficulty

  • Suggest retrying or using accessibility options