Welcome Offer

Article Title
Welcome Offer

Category
Deposit and Bonus / Bonus Package

General Information
The Welcome Offer is a promotional package provided to new players after account registration. It includes a deposit match bonus and free games when eligibility requirements are met within the promotional timeframe.

Purpose / Objective
To guide agents in understanding and explaining the Welcome Offer, including eligibility, requirements, and limitations.

Scenario / Use Case
A new player asks how the Welcome Offer works, how to qualify, or why they did not receive the bonus.

Step-by-Step Instructions

How Players Qualify for the Welcome Offer

1. Register an Account

   • Player must complete account registration

2. Make a Deposit or Purchase

   • Eligible for the offer after registration

3. Receive Bonus

   • Player receives:
     • 50% match bonus
     • $15 in free games

Offer Rules

• Valid for first two deposits

• Must be used within 1 day (until 11:59 PM ET) after registration

• Minimum requirements:

  • $10 deposit OR
  • $5 shopping cart purchase

• Maximum bonus amount:

  • Up to $200 (based on deposits)

Additional Information / Tips

• Bonus must be claimed within the valid timeframe
• If the player waits beyond the deadline:
  • Offer will expire
• Free games and bonus funds may have specific usage conditions

Variations / Related Questions

• “How do I get the welcome bonus?”
• “Why didn’t I get my welcome offer?”
• “What do I need to do to qualify?”
• “How long do I have to use the offer?”

Common Issues / Troubleshooting

• Issue: Player did not receive bonus

  • Verify deposit timing within 1-day limit

• Issue: Player didn’t deposit in time

  • Explain expiration rule

• Issue: Player deposited less than required amount

  • Confirm minimum deposit requirement

• Issue: Player expecting more than max bonus

  • Clarify $200 maximum limit

Case Logging Requirements

• Owner: Support
• Category: Deposit and Bonus
• Subcategory: Bonus Package
• Subject: Bonus Package
• Resolved: Yes