Promo, Purchase, and Deposit Codes

Article Title
Promo, Purchase, and Deposit Codes

Category
Deposit and Bonus / Bonus Package

General Information
Promo codes provide players with access to bonuses based on specific actions such as registration, deposit, or purchase. Each code type has unique rules for when and how it must be applied.

Purpose / Objective
To guide agents in understanding the different promo code types, how they function, and how to assist players with entering and troubleshooting them.

Scenario / Use Case
A player needs help entering a promo code, understanding why a code isn’t working, or determining when a code can be used.

Step-by-Step Instructions

Types of Promo Codes

Registration Promo Code

• Used only during account registration
• Entered on the first registration page
• Available to new players only
• Cannot be applied after registration is complete

Deposit Promo Code

• Entered during a deposit transaction
• Available to all players (not limited to new users)
• Must be entered before completing deposit

Example:

• Deposit $50 → receive 100% match bonus

Purchase Promo Code

• Applied during the purchase process (shopping cart)
• Links a bonus to a specific purchase
• Only applies to the first eligible purchase

Promo Code Validation Process

1. Player enters promo code
2. Clicks Verify, checks out, or leaves the field
3. System validates the code

Invalid Promo Code

• Displays message: “Promo Code not valid”
• Player can retry using the Retry button
• Maximum attempts: 5 tries
• After limit:
  • Player must wait 60 minutes before retrying

Valid Promo Code

• If code is valid:

  • System confirms eligibility
  • Shows adjusted bonus details in cart

• If conflicting purchase:

  • System will suggest required action to qualify

Bonus Change Information

• When valid code is applied:
  • Bonus update message appears
  • Player sees adjusted bonus before completing purchase

Removing a Promo Code

• Player clicks trash/delete icon
• Confirmation pop-up appears
• Player confirms removal

Successful Payment Screen

• After purchase:

  • All applied bonuses displayed

• In some cases, player may use multiple codes simultaneously:

  • Registration code
  • Deposit code
  • Purchase code

Additional Information / Tips

• Always ensure promo codes are entered exactly as provided
• Confirm player is using the code in the correct stage (registration, deposit, or purchase)
• Promo codes cannot be applied retroactively

Variations / Related Questions

• “How do I use a promo code?”
• “Why isn’t my promo code working?”
• “Can I add a promo code after payment?”
• “Where do I enter my bonus code?”
• “Why does it say invalid code?”

Common Issues / Troubleshooting

• Issue: Promo code invalid

  • Check spelling and correct usage stage

• Issue: Player tries to use registration code later

  • Explain it must be used during signup

• Issue: Player adds incompatible purchase

  • Advise correct purchase requirements

• Issue: Player exceeds retry attempts

  • Inform about 60-minute wait period

Case Logging Requirements

• Owner: Support
• Category: Deposit & Bonus
• Subcategory: Bonus Package
• Subject: Bonus Package
• Resolved: Yes

Suggested Case Logging Notes

• Player asked how to use promo code → provided instructions
• Player attempted to use code after registration → explained limitation
• Player needed help entering deposit code → guided through deposit flow
• Player received invalid code error → advised to re-enter exactly as shown