Registration Error Codes

Article Title
Registration Error Codes

Category
Technical Issues / Site’s Technical Issues

General Information
When a player encounters an issue during the registration process, the system provides an error code. Each error code corresponds to a specific issue and determines the appropriate resolution.

Purpose / Objective
To help agents identify registration error codes and provide the correct guidance or resolution based on the error encountered.

Scenario / Use Case
A player attempts to register an account but receives an error code and needs assistance understanding or resolving the issue.

Step-by-Step Instructions

1. Ask the player for the exact error code displayed during registration.

2. Match the error code with the appropriate resolution below:

Error Code 626 – Underage Player

• The system cannot confirm the player is at least 18 years old
• Player is not eligible to register at this time
• If the player recently turned 18:
  • Advise them to try registering again at the beginning of the next month

Error Code 3208 – Already Registered

• The player already has a verified account
• Search for the account using:
  • Email address
  • First and last name
• Assist the player with accessing their existing account
• If no account is found after PII search:
  • Contact a Team Lead for further assistance

Error Code 3207 – Unidentified/Unverified First Attempt

• Player failed their first verification attempt
• Advise the player to review their information and try again

Error Code 3205 – Unidentified/Unverified Second Attempt

• Player failed their second verification attempt
• Advise the player to review their information and try again

Error Code 3206 – Unidentified/Unverified Third Attempt

• Player failed their third verification attempt
• Refer to:
  • Resolving Unidentified Players OR
  • Resolving Unverified Players protocol

Additional Information / Tips

• Ensure the player enters accurate and matching personal information during registration.
• Encourage careful review before resubmitting information after failed attempts.
• Escalation or specialized protocols may be required after multiple failed attempts.

Variations / Related Questions Phrased Differently

• “What does my registration error code mean?”
• “Why can’t I create an account?”
• “I got an error when signing up—what do I do?”
• “What is error code 3208?”
• “Why is my registration failing?”

Common Issues / Troubleshooting

• Issue: Player unsure which error code they received

  • Ask them to retry registration and note the exact code

• Issue: Multiple failed attempts

  • Refer to appropriate protocols for unidentified/unverified players

• Issue: Account not found for Error 3208

  • Conduct full PII search and escalate to Team Lead if needed

• Issue: Player repeatedly entering incorrect information

  • Advise reviewing and correcting personal details carefully before retrying