Acceptable Verification Documents for Account Validation

Article Title
Acceptable Verification Documents for Account Validation

Category
Account Verification / Documentation

General Information
Players may be required to submit documentation to verify their identity, residence, payment methods, or account details. All submitted documents must meet specific requirements to be accepted.

Purpose / Objective
To inform players what documents are acceptable for account verification and ensure submissions meet all requirements to avoid delays.

Scenario / Use Case
A player is asked to submit documents to verify their identity, address, banking details, or payment methods, and needs to know what documents are acceptable.

Step-by-Step Instructions

1. Confirm which type of documentation is required (e.g., ID, proof of address, banking, etc.).
2. Instruct the player to provide clear, full-color copies of documents (except North Carolina players, who may submit black & white copies).
3. Ensure all documents are legible and not altered.
4. Verify the document meets the criteria below:

Accepted Document Types

1. Photo ID (must include photo and expiration date):

• Driver’s license (any state)
• Temporary paper ID (must include old photo ID and new expiration date)
• State-issued ID card
• Concealed carry weapons (CCW) license
• Military ID
• U.S. Passport or Passport Card
• Permanent Resident Card
• Veteran Health Identification Card
• Tribal ID

2. Proof of Home Residence (must include name, address, and date):

• Valid photo ID with current address
• Utility or credit card bill (issued within last 90 days & in good standing i.e.. no past due balance )
• Financial institution statement (last 90 days)
• Pay stub or earnings statement (last 90 days)
• Auto insurance document (last 6 months)
• Auto registration (last 12 months)

3. Proof of SSN:

• Social Security Card

4. Proof of ACH (Bank Account):
Must be a single typed document including:

• Player’s full name
• Financial institution name
• Routing number
• Account number (no credit union member IDs)

Acceptable examples:

• Bank letter (direct deposit letter)
• Voided check

Unacceptable:

• Deposit slips

5. Proof of Card Ownership:

• If card belongs to player:

  • Copy of card
  • Copy of player’s ID

• If card belongs to another person:

  • Copy of card
  • Copy of player’s ID
  • Copy of cardholder’s ID
  • Completed Letter of Consent form

6. Name Change Documentation:

• Follow the Name Change protocol (internal reference)

Additional Information / Tips

• Documents must be clear and in color (except where prohibited, such as North Carolina).
• Verification documents (affidavits, consent forms, direct deposit forms) must be typed—not handwritten.
• Handwritten submissions are only allowed for account changes (e.g., email, address, name).
• All required information must appear on the same document where applicable.
• Ensure documents are current and not expired unless explicitly allowed.

Variations / Related Questions Phrased Differently

• “What documents do I need to verify my account?”
• “What ID can I use for verification?”
• “What counts as proof of address?”
• “How do I prove my bank account?”
• “What documents are accepted for identity verification?”
• “Can I upload a bank statement or utility bill?”

Common Issues / Troubleshooting

• Issue: Document rejected due to poor quality

  • Ensure the image is clear, not blurry, and all text is readable.
  • Retake the photo in good lighting and avoid glare.

• Issue: Document missing required information

  • Confirm the document includes full name, date, and required identifiers (address, account number, etc.).

• Issue: Expired ID submitted

  • Provide a valid, unexpired ID or include supporting temporary ID with required documentation.

• Issue: Bank document rejected

  • Ensure it includes routing number, account number, bank name, and player’s full name on one document.

• Issue: Submitting handwritten verification forms

  • Resubmit using typed documents (handwritten not accepted except for account change requests).

• Issue: Third-party card usage not approved

  • Submit all required documents including Letter of Consent and both IDs.