IWG Games

Article Title

IWG Games

Category

Games / Interactive Games

General Information

IWG (Instant Win Games) are interactive online games provided by a leading gaming software company. These games were introduced to expand the Lottery’s digital offerings and provide a more engaging player experience.

IWG games are designed to be fully interactive and are accessible on both web and mobile platforms.

Purpose / Objective

To inform players about IWG games, how they function, and how to resolve issues related to unfinished or interrupted gameplay.

Scenario / Use Case

A player:

• Wants to understand what IWG games are
• Experiences an interrupted or unfinished game
• Receives an error message when logging in

Step-by-Step Instructions

Playing IWG Games

• IWG games provide an interactive gameplay experience

• Games may include multiple steps or opportunities within a single game session

• Games are accessible on:

• Web browsers
• Mobile devices

• Games are displayed using HTML5 technology

Handling Interrupted Games

• If a player has an unfinished game:

1. Player logs into their account
2. System displays an error message indicating an unfinished game
3. Player clicks “OK” on the message
4. The system automatically opens the latest unfinished game
5. Player completes the game

Additional Information / Tips

• Players must complete unfinished games before starting new sessions
• The system automatically tracks incomplete gameplay
• HTML5 allows for smoother gameplay across devices
• Interrupted games are not lost and can always be resumed

Variations / Related Questions Phrased Differently

• “What are IWG games?”
• “Why am I getting an unfinished game message?”
• “How do I resume my game?”
• “My game didn’t finish—what do I do?”

Common Issues / Troubleshooting

• Issue: Player sees error on login

• Caused by unfinished game → click OK to resume

• Issue: Player thinks game progress was lost

• Advise game is saved and must be completed

• Issue: Game won’t resume

• Have player log out and back in, then retry

• Issue: Mobile interruption (e.g., app closed)

• Player can resume game upon next login