Mobile App Games

Article Title
Mobile App Games

Category
Technical Issues / Site & Games Information

General Information
The Mobile App Games section allows players to browse and interact with all available Michigan Lottery games, including online instants, draw games, in-store games, and specialty game types. The app provides filtering, sorting, and detailed game information for each option.

Purpose / Objective
To guide agents in understanding how games are displayed and accessed within the mobile app, so they can assist players with navigation and gameplay inquiries.

Scenario / Use Case
A player asks how to find games, understand game types, or navigate the mobile app game sections.

Step-by-Step Instructions

Games Lobby

• The Games Lobby displays all available lottery games
• Players can filter results by categories such as:
  • Online
  • In-store
  • Draw games
  • Instant games
  • Raffles

Online Instants

• Available on both website and mobile app
• Players should enable auto-update to ensure the latest game list
• Two modes available:
  • Demo Mode: Available while logged in or logged out
  • Money Mode: Requires login to play with real money

Draw-Based Games

Each game displays:

• Game image
• Ticket price
• Top prize or estimated jackpot

Available Games (alphabetical):

• Cash Pop
• Club Keno
• Daily 3
• Daily 4
• Fantasy 5
• Lotto 47
• Lucky for Life
• Mega Millions
• Powerball
• KENO!
• Poker Lotto

Draw Game Details Screen

Players can view:

• Next drawing date
• Jackpot or top prize
• Most recent winning numbers
• Game rules and instructions
• Drawing schedule
• Prize tables
• Game odds and statistics
• Information about recent winners

In-Store Instants

• Displays available in-store instant games
• Shows:
  • Game name
  • Top prize
  • Ticket price
• Players can:
  • Filter and sort games
  • Tap to view detailed game information

Fast Cash

Lobby displays:

• Game image
• Game name
• Top prize or progressive jackpot
• Ticket price
• Retailer locator

Game detail page includes:

• Odds
• Jackpot or prize
• How to play
• Sample ticket

Pull Tabs

Displays:

• Game image
• Game name
• Top prize or jackpot
• Ticket price
• Retailer locator

Second Chance

Displays:

• Game image
• Game name
• Ticket price range
• Top prize or jackpot
• Second chance drawing prize
• Demo or play mode

Raffles

Displays:

• Game image
• Raffle name
• Top prize or jackpot
• Ticket price

KENO

Displays:

• Game image
• Game name
• Top prize or jackpot
• Ticket price

Additional Information / Tips

• Encourage players to use filters to quickly find games
• Remind players they must be logged in to play for real money
• Ensure auto-updates are enabled for the most current game listings

Variations / Related Questions Phrased Differently

• “Where are the games in the app?”
• “How do I find instant games?”
• “What games are available?”
• “Why can’t I play for real money?”
• “What’s the difference between demo and real play?”

Common Issues / Troubleshooting

• Issue: Games not appearing

  • Ensure app is updated and auto-update is enabled

• Issue: Unable to play with money

  • Confirm player is logged in

• Issue: Player confused about game types

  • Explain differences between online, draw, and in-store games

Case Logging Requirements

• Log according to inquiry type (general game navigation or technical support)