Purchasing and Editing Subscriptions / Auto Renew – US

Article Title

Purchasing and Editing Subscriptions / Auto Renew – US

Category

General / Site & Games Information

General Information

Subscriptions (Auto Renew) allow players to automatically purchase draw game tickets on a recurring basis.

⚠️ Important:

• Applies to US Brands only
• Subscriptions can ONLY be purchased using a debit or credit card
• Players can edit or cancel subscriptions at any time (unless on hold)

Purpose / Objective

To explain how players can purchase, manage, and troubleshoot subscriptions or auto-renewal features for online draw games.

Scenario / Use Case

A player wants to:

• Set up a subscription / auto-renew for draw games
• Edit or cancel an existing subscription
• Understand billing, timing, or issues with subscriptions

Step-by-Step Instructions

Purchasing a Subscription / Auto Renewal

• Add draw game tickets/numbers to the cart

• Select “Subscribe” or “Auto Renew” and toggle to Yes

• Click Checkout

• Enter or confirm debit/credit card payment

• Complete purchase

Subscription Types (By Brand)

• MSL:

• Weekly Subscription (initial: 2 weeks, billed weekly)
• Jackpot Threshold ($100M–$1B, activates when reached)

• WVL:

• Bi-weekly Auto Renewal (initial: 3 weeks, billed bi-weekly)
• Jackpot Threshold ($100M–$1B)

• NCEL:

• Initial purchase: 2 weeks
• Renewal billed weekly

• VAL:

• Initial purchase: 3 weeks
• Renewal billed every 2 weeks

Editing or Cancelling a Subscription

• Go to My Account → Subscriptions / Auto Renewals

• Select subscription

• Choose:

• Edit → change payment method
• Cancel Subscription / Auto Renew

On Hold Subscriptions

• A subscription may go on hold due to:

• Card declined or expired
• Responsible Gaming limits
• Geolocation failure

• On hold subscriptions:

• Cannot be cancelled by the player
• Will automatically cancel if not resolved

Resolving On Hold Status

• Update payment method

• Complete a successful purchase

• Resolve issue before system auto-cancels (~7 days)

If Player Cannot Cancel

• Escalate to Team Lead

• Provide:

• Player ID
• Subscription ID
• Game name
• Next billing date

Additional Information / Tips

• Players receive email confirmations for any subscription updates
• Players must log in every 6 months to maintain geolocation validation
• Subscriptions may cancel automatically due to:
  • Self-exclusion
  • Security holds
  • Disabled account
  • Expired card
• Jackpot thresholds can be updated anytime

Variations / Related Questions Phrased Differently

• “How do I set up auto-renew for lottery tickets?”
• “How do subscriptions work for draw games?”
• “Why was my subscription cancelled?”
• “How do I update my payment for auto-renew?”

Common Issues / Troubleshooting

• Issue: Subscription on hold

• Update payment or resolve issue before auto-cancel

• Issue: Cannot cancel subscription

• Escalate to Team Lead

• Issue: Subscription expired due to geolocation

• Log in within state and re-verify

• Issue: Payment failed

• Update card and retry purchase