W-2G Request

Article Title

W-2G Request

Category

Cashout / Documents

General Information

W-2G forms are generated for each qualifying large prize won online. Players can typically access their W-2G forms directly through their lottery account after logging in.

⚠️ Important:

• Support agents should not provide tax advice
• Any tax-related questions must be referred to a qualified tax professional

Purpose / Objective

To guide players on how to access their W-2G forms or request them if they cannot log in to their account.

Scenario / Use Case

The player:

• Needs a W-2G form for tax filing
• Cannot find their W-2G in their account
• Cannot log in due to account restrictions (self-exclusion, disabled account, etc.)

Step-by-Step Instructions

If Player CAN Log In

• Direct the player to:

• My Account → History → Tax Reported Prizes

• The player will:

• See a list of all qualifying prizes
• Click “View” next to each prize

• From the details page, the player can:

• Download the W-2G form (PDF)
• View/download the Treasury Letter (PDF)

Additional Information / Tips

• W-2G forms are only generated for qualifying prize amounts
• Ensure the player is looking under Tax Reported Prizes, not regular history
• Browser issues can sometimes prevent viewing PDFs → try another browser/device
• Players should ensure pop-ups are enabled

Variations / Related Questions Phrased Differently

• “Where can I find my W-2G form?”
• “How do I download my tax form?”
• “I need my lottery tax documents”
• “I can’t access my W-2G—what do I do?”
• “How do I get my winnings tax form?”

Common Issues / Troubleshooting

• Issue: Player cannot view W-2G PDF

• Suggest using a different device or browser

• Issue: Player exceeds 100 document limit

• Advise to download by smaller date range

• Issue: Player cannot log in

• Direct to phone support (517-373-6001)

• Issue: Address incorrect on form

• Advise use of phone options to update address

• Issue: Player unsure where to find forms

• Guide to My Account → Tax Reported Prizes