Win/Loss Statement Request

Article Title

Estimated Account Summary Report (Win/Loss Statement Request - US)

Category

Account / Transactions

General Information

Players may request a record of their account activity for tax or personal purposes.

⚠️ Important:

• This document should NOT be referred to as a “Win/Loss Statement”
• It must be referred to as an Estimated Account Summary Report
• Agents should not provide tax advice—players should consult a tax professional for any tax-related questions

Purpose / Objective

To guide players on how to locate and download their Estimated Account Summary Report from their account.

Scenario / Use Case

The player requests a summary of wins/losses or account activity for tax purposes.

Step-by-Step Instructions

If Player Can Log In

• Instruct the player to:

1. Navigate to My Account
2. Select History
3. Click on Transactions
4. Select Online Account Activity Summary

Report Access

• The player will be able to:

• View their account activity
• Download their Estimated Account Summary Report

Additional Information / Tips

• Always refer to the document as an Estimated Account Summary Report
• This report reflects account activity, not official tax documentation
• Players may need both this report and their W-2G forms for tax filing
• Ensure the player is in the correct section (Transactions)

Variations / Related Questions Phrased Differently

• “Can I get a win/loss statement?”
• “I need a report of my winnings and losses”
• “How do I see my gambling activity?”
• “Where can I download my account summary?”

Common Issues / Troubleshooting

• Issue: Player cannot find report

• Confirm navigation path (My Account → History → Transactions)

• Issue: Player calls it win/loss statement

• Correct terminology politely to Estimated Account Summary Report

• Issue: Player cannot log in

• Follow account access recovery process

• Issue: Player needs tax clarification

• Advise them to consult a tax professional