Contacts by Law Enforcement

Article Title

Contacts by Law Enforcement

Category

General / Security Query

General Information

Law enforcement agencies may occasionally contact support for information or assistance regarding player accounts or activity. These requests must be handled carefully and redirected to the appropriate internal department.

Purpose / Objective

To ensure all law enforcement inquiries are handled appropriately by directing them to the Lottery Security Division and following proper escalation protocols.

Scenario / Use Case

A law enforcement officer contacts support via phone, chat, or email requesting information about a player or account activity.

Step-by-Step Instructions

• If contact is made via chat or phone:

• Provide the official contact information for the Lottery Security Division

• Use the following response:

• Direct them to contact the Lottery Security Division at:
  • Phone: (517) 335-5775
  • Hours: Monday–Friday, 7:45 AM – 4:45 PM

• If contacting outside of business hours:

• Advise them to leave a detailed voicemail, including:
  • Name
  • Contact phone number
  • Jurisdiction information

• If contact is received via email:

• Follow the Email Contacts by Law Enforcement protocol
• Do not provide account information directly

Additional Information / Tips

• Never provide player or account information directly to law enforcement
• Always redirect to the Lottery Security Division
• Maintain professionalism and neutrality
• Ensure all interactions are properly documented

Variations / Related Questions Phrased Differently

• “I’m calling from law enforcement about a player account”
• “Can you provide information about this account?”
• “Police inquiry regarding a lottery account”
• “We need account details for an investigation”

Common Issues / Troubleshooting

• Issue: Law enforcement requests immediate information

• Redirect to Lottery Security Division (do not provide info)

• Issue: Contact outside business hours

• Advise to leave a voicemail with full details

• Issue: Email request for data

• Follow email-specific law enforcement protocol

• Issue: Persistent request for information

• Reiterate policy and proper escalation channel