Freedom of Information Act (FOIA) Request

Article Title

Freedom of Information Act (FOIA)

Category

General / Other

General Information

The Freedom of Information Act (FOIA) allows the public to request access to records from government agencies. This law ensures transparency while protecting sensitive information such as personal data, national security, and law enforcement matters.

⚠️ Important:

• FOIA requests must be handled carefully and accurately
• All requests must be forwarded to the Lottery/Brand within 24 hours of receipt
• Support agents do not fulfill FOIA requests directly

Purpose / Objective

To properly identify FOIA/public records requests and direct individuals to submit them through the correct official channels.

Scenario / Use Case

A customer contacts support requesting:

• Public records
• Lists of winners
• Copies of documents or communications
• Any written request referencing FOIA or similar legal terms

Step-by-Step Instructions

• Step 1: Identify FOIA Requests

Look for key terms such as:

• Freedom of Information Act (FOIA)
• Public records request
• “Copy of”
• “List of”
• Written information request
• Act 442 / MCL 15.232
• Act 91-A / Right to Know

• Step 2: Do Not Process Request Directly

• Do not provide requested records
• Do not attempt to fulfill or interpret request

• Step 3: Direct the Requestor to Submit Properly

Advise them to submit their request in writing via:

Email:
onlinehelp@michiganlottery.com

Mailing Address:
Michigan Lottery
Attn: FOIA Coordinator
P.O. Box 30023
Lansing, MI 48909

• Step 4: Document and Route Internally

• Log the interaction
• Ensure request is forwarded appropriately within 24 hours

Additional Information / Tips

• FOIA requests must always be in writing
• Agents should remain neutral and not provide legal interpretation
• Requests may involve sensitive information—accuracy is critical
• If unsure, escalate internally rather than responding incorrectly

Variations / Related Questions Phrased Differently

• “I’d like a list of lottery winners”
• “Can I get public records for lottery payouts?”
• “I want copies of ticket claims or transactions”
• “How do I submit a FOIA request?”
• “Can you send me records for past winners?”

Common Issues / Troubleshooting

• Issue: Customer requests records verbally

• Advise that FOIA requests must be submitted in writing

• Issue: Customer expects immediate data

• Clarify that requests must go through the FOIA process

• Issue: Customer unaware of process

• Provide email and mailing address

• Issue: Agent unsure if request qualifies as FOIA

• Treat as FOIA if it involves public records and route accordingly