Apple Pay Deposits

Article Title
Apple Pay Deposits

Category
Deposit and Bonus / Payment Methods

General Information
Apple Pay is a supported deposit method for players, allowing secure payments through Apple devices. It is available only under specific device and browser conditions.

Purpose / Objective
To guide agents in assisting players with Apple Pay deposits, including setup requirements, deposit flow, and troubleshooting conditions.

Scenario / Use Case
A player wants to deposit using Apple Pay or is having issues accessing or completing an Apple Pay transaction.

Step-by-Step Instructions

Eligibility Requirements

• Apple Pay is available for supported brands (including MSL)

• Player must use:

  • Safari browser only (Apple Pay will not appear in other browsers)

• Device requirements:

  • iPhone or Apple Watch
  • iOS 10+ or macOS 10.12+
  • Device must have Secure Element enabled

• If requirements are not met:

  • Initialization error will occur

Desktop Deposit Flow

1. Navigate to Select Payment Method
2. Choose Apple Pay
3. Enter deposit amount
4. Enter promo code (optional)
5. Validate deposit amount
   • Apple Pay button becomes active
6. Click Apple Pay button
7. Apple Pay pop-up appears
8. Confirm payment on:
   • iPhone OR Apple Watch
9. Deposit result is displayed

Mobile Deposit Flow

1. Enter deposit amount
2. Enter promo code (optional)
3. Tap Apple Pay button (once active)
4. Confirm payment via:
   • iPhone OR Apple Watch
5. Deposit result is displayed

Important Notes

• Apple Pay button will only appear on Safari browser
• In purchase flow:
  • Button remains active after page load
• Payment confirmation is completed on the user’s Apple device
• Promo codes can be applied before payment

Troubleshooting

• Issue: Apple Pay option not visible

  • Confirm player is using Safari
  • Confirm eligible Apple device

• Issue: Apple Pay initialization error

  • Verify device compatibility and OS version
  • Ensure Secure Element is enabled

• Issue: Payment not completing

  • Confirm player approved transaction on device

Additional Information / Tips

• Encourage players to use compatible devices for smoother experience
• Verify browser first when troubleshooting
• Apple Pay transactions require user approval on their Apple device

Compliance Note

• If a CCNM (Card Copy Needed)case occurs:
  • A copy of the card used via Apple Pay is still required
  • Even though the card is stored in Apple Pay

Variations / Related Questions

• “Why don’t I see Apple Pay?”
• “Can I use Apple Pay on my phone?”
• “Why is my Apple Pay not working?”
• “Do I need Safari to use Apple Pay?”

Case Logging Requirements

• Log based on deposit/payment inquiry or issue