How to Deposit

Article Title
How to Deposit

Category
General / Site & Games Information

General Information
Players can deposit funds into their account using a variety of payment methods. While the overall deposit process is similar across brands, specific requirements may vary depending on the payment method or region.

Important:

• Players must be successfully geolocated before depositing
• Some brands (e.g., WVL) require address verification

Purpose / Objective
To guide agents in assisting players with making deposits, understanding the deposit process, and troubleshooting issues.

Scenario / Use Case
A player wants to deposit funds or needs help completing a deposit.

Step-by-Step Instructions

Deposit Flow

1. Player logs into their account

2. Opens My Account menu

3. Selects Make Deposit

4. Selects a payment method

   • If previously used, the last method may appear
   • Player can select Change Payment Method

5. Enters:

   • Deposit amount
   • Payment details
   • Promo code (optional)

6. Clicks Continue

7. Reviews transaction on confirmation screen:

   • Deposit amount
   • Payment method
   • Bonus eligibility

8. Clicks Submit

9. If successful:

   • Funds appear in account balance
   • Any bonuses are displayed

Minimum Deposit Amounts

• MSL: $10

Important Notes

• CVV is required for every card deposit
• Expiration date can be edited before submission
• Incorrect card details will trigger error messages

Deposit Declines

• If deposit fails:
  • Player will see a decline message

How to View Declined Deposits

1. Go to Payments tab in NeoSphere
2. Click View on declined transaction
3. Review error code and description
4. Follow appropriate error-handling protocol

Accepted Payment Methods by Brand

MSL

• Debit Card
• Credit Card
• Prepaid Gift Cards
• ACH Bank Transfer
• PayPal
• Online Game Card
• PayWithMyBank
• Apple Pay
• Venmo

Additional Information / Tips

• Always confirm player is geolocated
• Ensure all payment details are entered correctly
• Suggest alternative payment methods if issues occur
• Review bonus eligibility before submitting deposit

Variations / Related Questions

• “How do I deposit money?”
• “What payment methods can I use?”
• “Why won’t my deposit go through?”
• “Where do I enter my payment details?”

Common Issues / Troubleshooting

• Issue: Deposit not going through

  • Check error code in Payments tab

• Issue: Incorrect card info

  • Verify details entered correctly

• Issue: Address mismatch (WVL)

  • Update account address

• Issue: No payment methods available

  • Confirm location and browser/device

Case Logging Requirements

• Owner: Customer Support / Support
• Category: General
• Subcategory: Site & Games Information
• Subject: Site & Games Information
• Resolved: Yes

Suggested Case Logging Notes

• Player asked how to deposit → guided through My Account > Deposit steps
• Player asked about payment methods → provided available options