ACH- Bank Transfer Deposits

Article Title
ACH – Bank Transfer Deposits

Category
General / Site & Games Information

General Information
ACH (Automated Clearing House) deposits allow players to transfer funds directly from their bank account to their lottery account using a secure electronic payment network.

Purpose / Objective
To guide agents in assisting players with ACH deposits, including first-time setup, returning deposits, and required information.

Scenario / Use Case
A player wants to deposit funds using ACH or needs help completing the ACH deposit process.

Step-by-Step Instructions

Deposit Flow

1. Player selects or enters the deposit amount.
2. Enters required ACH banking details.
3. Selects Continue to proceed.

First ACH Deposit Steps

Players must provide the following information:

• Social Security Number (SSN)

  • Required only if not already on file

• Driver’s License Number

  • If unavailable:
    • Player checks “Don’t have driver’s license”
    • Contacts support through:
      • Phone: 1-800-500-1973
      • Website: www.vippreferred.com/en/contact-us

• Bank Information:

  • Routing number
  • Account number
  • Confirm account number

How to find bank details:

• Bottom of a check
• Bank website
• Contacting the financial institution

Terms and Conditions

• Player must check the Terms and Conditions box before completing deposit

Note:

• If not visible, player may need to scroll down

Deposit Amount Limits

• Minimum and maximum deposit amounts may apply
• Limits may be based on:
  • Account deposit limits
  • Payment method restrictions
  • Processor limits

Returning ACH Deposit Steps

• Player selects previously saved ACH account

  • Only last 4 digits visible

• If account has not been used in 6 months:

  • Player must re-enter full account number

• To add a new account:

  • Select dropdown
  • Choose “Add new account”

Additional Information / Tips

• Ensure all banking details are entered accurately
• Remind players to scroll fully through the deposit screen
• Encourage verifying account limits if deposit fails

Variations / Related Questions

• “How do I deposit using my bank account?”
• “What is ACH deposit?”
• “Where do I find my routing number?”
• “Why won’t my ACH deposit work?”

Common Issues / Troubleshooting

• Issue: Missing required fields

  • Ensure SSN or driver’s license info is entered

• Issue: Incorrect bank details

  • Verify routing and account numbers

• Issue: Deposit limit error

  • Check account or processor limits

• Issue: Terms not accepted

  • Confirm checkbox is selected

Case Logging Requirements

• Owner: Support
• Category: General
• Subcategory: Site & Games Information
• Subject: Site & Games Information
• Resolved: Yes

Last Updated

Author / Reviewer