PayWithMyBank Deposits

Article Title
PayWithMyBank Deposits

Category
Deposit and Bonus / Payment Methods

General Information
PayWithMyBank (PWMB) is a secure payment method that allows players to deposit directly from their online banking account without using card numbers or creating an additional account. It connects directly to the player’s bank using their online banking credentials.

Purpose / Objective
To guide agents in assisting players with PayWithMyBank deposits, understanding the flow, limitations, and troubleshooting.

Scenario / Use Case
A player wants to deposit funds using their bank account through PayWithMyBank or is experiencing issues during the process.

Step-by-Step Instructions

Deposit Flow

1. Player navigates to Payment Method screen

2. Selects PayWithMyBank

3. System checks for existing linked bank accounts:

   • If none:
     • PayWithMyBank window opens
     • Displays available banks

4. Player actions within PayWithMyBank window:

   • Searches and selects their bank
   • Reviews any prompts/messages
   • Logs into their online banking account
   • Selects account for deposit

5. Player confirms transaction

6. If successful:

   • Deposit processes
   • Bank account is saved for future use

Important Notes

• Player must have online banking access
• No separate PayWithMyBank account is required
• Multiple bank accounts can be saved
• If player closes the window prematurely:
  • No transaction is created
  • Player is returned to cashier

Bank Availability

• Not all banks are supported

• If bank does not appear in search:

  • It is not eligible for PayWithMyBank

• Hostile Rejection:

  • Indicates bank has blocked gambling transactions

PayWithMyBank Deposit Limits

MSL

• Minimum: $10
• Maximum per transaction: $5,000
• Daily limit: $5,000
• Weekly limit: $6,000
• Monthly limit: $10,000

VAL

• Minimum: $10
• Maximum per transaction: $5,000
• Daily/Weekly/Monthly: $5,000

NCEL

• Minimum: $10
• Maximum per transaction: $505
• Daily limit: $505
• Weekly limit: $2,000
• Monthly limit: $5,000

WVL

• Minimum: $10
• Maximum per transaction: $5,000
• Daily/Weekly/Monthly: $5,000

Deposit Count Limits

• Limits also apply to number of transactions (daily, weekly, monthly)
• These are rolling limits

Troubleshooting

Bank Not Found

• Advise player:
  • Their bank is not supported
  • Use another payment method

Hostile Rejection

• Cause:

  • Bank does not allow gambling transactions

• Resolution:

  • Use different bank or payment method

Pending Deposits

• Pending PWMB deposits will eventually:

  • Timeout and decline

• Advise player to:

  • Retry later
  • Complete all steps without interruption
  • Use alternative payment method if needed

Player Closed Window Early

• No transaction completed
• Advise player to restart deposit process

Additional Information / Tips

• Ensure player completes full bank authentication
• Remind players not to close the PayWithMyBank window
• Encourage use of supported banks
• Suggest alternate payment methods if repeated failures occur

Variations / Related Questions

• “How do I use PayWithMyBank?”
• “Why can’t I find my bank?”
• “Why did my deposit fail?”
• “Is PayWithMyBank safe?”

Common Issues / Troubleshooting

• Issue: Bank not listed

  • Not supported → use another method

• Issue: Deposit pending

  • Advise retry after timeout

• Issue: Transaction not completed

  • Ensure full login/confirmation process

• Issue: Bank blocks transaction

  • Explain hostile rejection

Case Logging Requirements

• Log based on deposit inquiry or issue