My Account (Tools)

Article Title
My Account – Tools

Category
Account Features / Tools

General Information
The Tools section in My Account includes features that allow players to upload documents, adjust accessibility settings, and manage communication preferences.

Purpose / Objective
To guide agents in assisting players with locating and using the Tools section within their account.

Scenario / Use Case
A player needs assistance uploading documents, enabling or disabling accessibility settings, or updating email or text communication preferences.

Step-by-Step Instructions

1. Instruct the player to log into their account.

2. Navigate to:

   • My Account > Tools

3. Select the appropriate option based on the player’s request:

• Secure Document Upload

  • Allows players to upload documents directly within the app

• Accessibility

  • Turn ADA accessibility mode on or off for instant games
  • Changes game display to text or graphics

• Preferences

  • Update email and text (SMS) communication preferences

Additional Information / Tips

• Confirm what the player is trying to accomplish before directing them to a specific tool.
• All Tools options are located within the same section for ease of access.

Variations / Related Questions Phrased Differently

• “Where do I upload documents?”
• “How do I turn accessibility on or off?”
• “Where can I change my email preferences?”
• “How do I update my text message settings?”

Common Issues / Troubleshooting

• Issue: Player cannot find Tools section

  • Guide them to My Account after logging in

• Issue: Player unsure which option to use

  • Ask what they are trying to do and direct them accordingly

• Issue: Changes not reflected

  • Ensure the player completed the action in the correct section