My Account (History)

Article Title
My Account – History (Transactions, Games, and Taxed Prizes)

Category
Account Features / Account History

General Information
The History section of a player’s account allows them to review account activity, including financial transactions, previously played games, and tax-reported prizes.

Purpose / Objective
To guide agents in helping players locate and understand their account history, including transactions, gameplay history, and prize records.

Scenario / Use Case
A player wants to review their deposits, withdrawals, gameplay activity, or past winnings, including taxed prizes.

Step-by-Step Instructions

1. Instruct the player to log into their account.

2. Navigate to:

   • My Account > History

3. Select the appropriate tab based on the player’s request:

Transactions

• Displays:
  • Deposits
  • Withdrawals
  • Bonuses
  • Cart purchases

Previously Played Games

• Displays:
  • Past draw game entries
  • Online instant game activity

Tax Reported Prizes

• Displays:
  • Prize claim history
  • Status of taxable winnings

Additional Information / Tips

• Transaction history can help players track account funding and withdrawals.
• Previously played games allow players to review past gameplay and results.
• Tax reported prizes are important for recordkeeping and tax purposes.
• Encourage players to review their account regularly for accuracy.

Variations / Related Questions Phrased Differently

• “Where can I see my transaction history?”
• “How do I check my deposits or withdrawals?”
• “Can I see what games I played?”
• “Where do I find my winnings?”
• “How do I view my tax forms or reported prizes?”

Common Issues / Troubleshooting

• Issue: Player cannot find transaction history

  • Guide them to My Account > History > Transactions

• Issue: Player cannot locate previously played games

  • Direct them to My Account > History > Previously Played Games

• Issue: Player looking for winnings or tax info

  • Direct them to My Account > History > Tax Reported Prizes

• Issue: No data showing

  • Confirm the player is logged into the correct account
  • Verify there has been account activity to display

• Issue: Player confused about transaction types

  • Explain the difference between deposits, withdrawals, bonuses, and purchases