My Account (Bonuses)

Article Title
My Account – Bonuses (Viewing Offers and Activity)

Category
Account Features / Bonuses

General Information
The Bonuses section in a player’s account allows them to view active promotions and track past or upcoming bonus activity. It is divided into two main areas: New Bonus Offers and My Bonus Activity.

Purpose / Objective
To guide agents in helping players locate and understand their available bonuses and bonus history within their account.

Scenario / Use Case
A player wants to check available bonuses, access promotional offers, or review past and upcoming bonus activity.

Step-by-Step Instructions

1. Instruct the player to log into their account.

2. Navigate to:

   • My Account > Bonuses

3. To view active bonuses:

   • Click New Bonus Offers
   • Review available bonuses (a number indicator will show how many are active)

4. To view bonus history and activity:

   • Click My Bonus Activity
   • Review:
     • Past bonuses
     • Current bonuses
     • Future/eligible bonuses

5. To use an active bonus:

   • Select the “Let’s Play”button
     • For money bonuses → directs to the game lobby
     • For free games → opens the specific game

Additional Information / Tips

• The number displayed in “New Bonus Offers” indicates how many active bonuses are available.
• Bonuses may have expiration dates—encourage players to use them before they expire.
• “Let’s Play” buttons are only available for active, unexpired bonuses.
• Bonus availability and type may vary by promotion.

Variations / Related Questions Phrased Differently

• “Where do I find my bonuses?”
• “How do I use my bonus?”
• “What promotions do I have available?”
• “Where can I see my bonus history?”
• “Why don’t I see my bonus?”

Common Issues / Troubleshooting

• Issue: Player cannot find bonuses

  • Guide them to My Account > Bonuses
  • Confirm they are logged into the correct account

• Issue: No bonuses showing

  • Inform the player there may be no active promotions currently available

• Issue: Bonus expired

  • Explain that expired bonuses are no longer usable

• Issue: “Let’s Play” button missing

  • Confirm the bonus is still active and not expired

• Issue: Player unsure how to use bonus

  • Explain clicking “Let’s Play” will launch the game or bonus directly