Online Game Card (OGC) Deposits

Article Title

Online Game Card (OGC) Deposits

Category
Deposit and Bonus / Alternative Deposit Methods

General Information

Online Game Cards (OGC) are a prepaid deposit method that players can purchase at Michigan Lottery retailers. These cards function as a single-use payment option and allow players to fund their online account without using a bank account or card.

Purpose / Objective

To guide agents in assisting players with purchasing, redeeming, and understanding Online Game Card deposits.

Scenario / Use Case

A player wants to:

• Know what an Online Game Card is
• Deposit funds using an OGC
• Understand limits, expiration, or bonus eligibility

Key Features of Online Game Cards

• Available at retail locations where draw tickets are sold

• Offered in denominations of:

  • $10
  • $20
  • $50
  • $100

• Single-use only

• Cannot be:

  • Reloaded
  • Reused
  • Exchanged for cash
  • Replaced

• Expiration:

  • Valid for 5 years from date of purchase

Important Bonus Rules

• OGC deposits:

  • May qualify for some promotions (Deposit & Get, Purchase offers)
  • Are NOT eligible for Deposit Promo Codes

• Any bonus tied to the deposit:

  • Is considered part of the deposit
  • Cannot be withdrawn directly

Deposit Flow (Step-by-Step)

1. Player selects Online Game Card as deposit method

2. Enters the 18-digit code printed on the card

3. Clicks Submit

4. If successful:

   • Deposit is confirmed
   • Funds are added to account balance
   • Any applicable bonuses are displayed

Deposit Limits

• Weekly Limit: $500
• Monthly Limit: $2,000

? These are rolling limits

Player Guidance

• Explain:
  • OGC is a simple, secure, prepaid deposit method
  • No banking information is required
  • Card must be entered exactly as printed

Additional Information / Tips

• Remind players to keep their card safe until redeemed
• Ensure the full code is entered correctly
• Suggest alternative methods if limits are reached

Variations / Related Questions

• “What is an Online Game Card?”
• “Where do I buy an OGC?”
• “How do I redeem my card?”
• “Why won’t my OGC work?”

Common Issues / Troubleshooting

• Issue: Invalid code

  • Verify all 18 digits entered correctly

• Issue: Limit reached

  • Explain weekly/monthly limits

• Issue: No bonus applied

  • Confirm promotion eligibility

Case Logging Requirements

• Owner: Support
• Category: Deposit and Bonus
• Subcategory: Alternative Deposit Methods
• Subject: Alternative Deposit Methods
• Resolved: Yes

Suggested Case Logging Notes

• Player asked what an OGC is → explained and advised where to purchase
• Player asked how to use OGC → directed to deposit flow
• Player had issue redeeming OGC → reviewed entry steps and limits