My Bonus Notifications

Modified on Wed, 17 Jun at 1:35 AM

Article Title
My Bonuses Notification

Category
Deposit and Bonus

General Information
The My Bonuses Notification feature alerts players when they have a bonus available in their account. This notification appears within the My Account dropdown and is designed to prompt players to review and use their bonuses.

Purpose / Objective
To guide agents in explaining how the My Bonuses notification works and why it may still appear even after a bonus has been used.

Scenario / Use Case
A player reports seeing a bonus notification that does not disappear or is confused about why the notification is still present.

Step-by-Step Instructions

Notification Behavior

When a player receives a bonus:
- A notification appears in the My Account dropdown
The notification will remain visible until one of the following occurs:
- Player clicks into My Bonuses
- Player logs out and logs back in

Important Notes

If a player completes or uses the bonus without clicking into My Bonuses:
- The notification may still remain visible
- This can cause confusion for the player

Platform Availability

Desktop:
- Notification feature is available
Mobile App:
- Notification feature is not currently available

Additional Information / Tips

Reassure players this is expected behavior
Suggest opening My Bonuses to clear the notification
Logging out and back in is an alternative solution

Variations / Related Questions Phrased Differently

“Why is my bonus notification still there?”
“I used my bonus but still see a notification”
“How do I clear my bonus alert?”
“Why won’t the notification go away?”

Common Issues / Troubleshooting

Issue: Notification persists after bonus used
- Advise opening My Bonuses or logging out/in
Issue: Player doesn’t see notification on mobile
- Explain feature is desktop-only
Issue: Player confused about available bonuses
- Direct them to review My Bonus Activity

Case Logging Requirements

Log under general bonus inquiry using Deposit and Bonus category