My Bonuses

Article Title
My Bonuses

Category
Deposit and Bonus

General Information
The My Bonuses section allows players to view all their promotions, including bonus value, requirements, status, and expiration dates. This information helps players track progress and understand how to use their bonuses.

Purpose / Objective
To guide agents in explaining how players can view and understand their bonuses and the details shown in the My Bonus Activity section.

Scenario / Use Case
A player wants to view their bonuses, understand their status, or determine why a bonus expired or is not available.

Step-by-Step Instructions

Accessing My Bonuses

1. Player logs into their account
2. Navigates to:
   • My Account > Bonuses > My Bonus Activity

Bonus Details Explained

Bonus ID

• Unique reference for the promotion

Bonus Type

• Indicates whether the bonus is:
  • Monetary
  • Free Games

Bonus Amount

• Displays the value of the bonus

Activation

• Date the bonus was activated by the player

Expiration

• Date the bonus expires
• All requirements must be completed before this date

Wagering Requirement

• Shows:
  • Amount wagered
  • Amount remaining
  • Required game type (if applicable)

Status Definitions

• Attached

  • Bonus is available but not yet activated

• Expired

  • Bonus is no longer available

• Active

  • Bonus is currently usable:
    • In Progress: Player is working toward requirements
    • Upcoming: Requirements exist but not started
    • Also applies to free games not yet used

• WRExpiration
  • Money Bonus: wagering period ended
  • Free Games: not used within 24 hours

• Completed
  • Money Bonus: wagering requirements met
  • Free Games: all rounds used

• Reversed
  • Bonus manually removed

“Let’s Play” Button

• Money Bonus (Active):

  • Opens Games Lobby

• Free Games (Active):

  • Opens the specific game

• Expired or External Bonuses:

  • No “Let’s Play” option available

Additional Information / Tips

• Players can use filters/drop-downs to sort bonuses by status
• Always remind players to check expiration dates
• Encourage reviewing wagering requirements before playing

Variations / Related Questions

• “Where do I find my bonuses?”
• “Why did my bonus expire?”
• “How do I use my bonus?”
• “What does this bonus status mean?”
• “Why can’t I click Let’s Play?”

Common Issues / Troubleshooting

• Issue: Player cannot find bonuses

  • Direct to My Account > My Bonus Activity

• Issue: Bonus expired

  • Confirm expiration date and requirements not met

• Issue: Player unsure about progress

  • Review wagering requirement section

• Issue: “Let’s Play” not available

  • Check if bonus is expired or external

Case Logging Requirements

Continuous Promotions

• Owner: Support
• Category: Deposit and Bonus
• Subcategory: Bonus Package
• Subject: Bonus Package
• Resolved: Yes

Daily Promotions

• Owner: Support
• Category: Deposit and Bonus
• Subcategory: Bonus Package
• Subject: Bonus Package
• Resolved: Yes

Daily Spin to Win

• Owner: Support
• Category: Deposit and Bonus
• Subcategory: Loyalty Bonus Request
• Subject: Loyalty Bonus Request
• Resolved: Yes