Regulated Dormat

Article Title
Regulated Dormant Account

Category
Fraud / Review Reinstatement

General Information
A regulated dormant account is an account that has had no activity for three or more years. These accounts are disabled, the player is notified via email, and any remaining funds are transferred to the State Treasury.

Purpose / Objective
To guide agents in identifying regulated dormant accounts, re-enabling eligible accounts, and assisting players with retrieving transferred funds.

Scenario / Use Case
A player contacts support regarding login issues or account access and is found to have a regulated dormant account.

Step-by-Step Instructions

1. Locate the player’s account in NeoSphere.

2. Confirm the account status is “Regulated Dormant.”

3. Re-enable the account if the player requests access.

4. Check for previous funds transferred to Treasury:

   • Review the General tab in NeoSphere under “Dormant Exp.”

5. If funds were transferred:

   • Inform the player they must contact the Treasury Department

6. Direct the player to the Unclaimed Property resource:

   • https://unclaimedproperty.michigan.gov/

Additional Information / Tips

• Accounts become regulated dormant after 3 years of inactivity.
• Players are notified via email when their account becomes dormant.
• Funds transferred to Treasury cannot be returned through support and must be claimed separately.

Variations / Related Questions Phrased Differently

• “Why is my account disabled after not using it?”
• “What happened to my balance?”
• “How do I get my money back from my old account?”
• “Why can’t I log into my account anymore?”
• “What does regulated dormant mean?”

Common Issues / Troubleshooting

• Issue: Player cannot log in due to dormant status

  • Re-enable the account upon request

• Issue: Player asking about missing funds

  • Check if funds were transferred to Treasury and direct them accordingly

• Issue: Player unaware of dormant account status

  • Explain inactivity period and notification process

• Issue: Player expects support to return funds

  • Clarify that funds must be claimed through the Treasury website