Article Title
Venmo Withdrawals
Category
Withdrawals / Venmo Processing
General Information
Venmo withdrawals require identity verification and payment method validation before funds can be processed.
⚠️ Important:
- The Venmo account must match the player’s name
- If the Venmo account is not in the player’s name, the withdrawal cannot be processed
- Only a valid government-issued ID is required for Venmo withdrawals
Purpose / Objective
To verify Venmo withdrawal eligibility, ensure documentation is properly approved, and handle declines when requirements are not met.
Scenario / Use Case
The player requests a withdrawal via Venmo and needs assistance verifying their account or resolving a declined cashout request.
Step-by-Step Instructions
• Verify ID documentation:
- Navigate to General Tab
- Set ID Verification = Required
- Set Reason = Cashout
- Save changes
- Click ✅ Approve ID
• Navigate to the Payments Tab
- Confirm the Venmo account name matches the lottery account name
✅ If Venmo Name Matches
• Confirm all requirements:
- Documents approved in Documents Tab
- ID approved in General Tab
- Payment method approved in Payments Tab (if required)
• Resolve all cashout rules
✅ Player is ready for cashout
✅ No case required
❌ If Venmo Name Does NOT Match
• Locate pending withdrawal:
- Go to Payments Tab → Cashier Transactions
- Set status to Pending if needed
- Click View
• Select the Unique Transaction ID
• In transaction window:
- Select Declined
- Set reason: Other
- Save changes
Block Venmo Account
• In Payments Tab:
- Set Block Period = Permanent
- Set Blocking Reason = Other (block for current player only)
- Check ✅ Not Eligible for Withdrawal
- Set Documents Required = None
- Save changes
Next Steps After Decline
• Create decline cashout case
• Proceed with Payment Method Name Mismatch process if applicable
Documents Still Required for Cashout
If documentation is missing or incomplete:
• Send email using:
- #Compliance Ask for ID
- #Compliance Payment Method Blocked – Pending Withdrawal
• Create Compliance case
Additional Information / Tips
- Venmo must always match the player’s account name
- Only ID is required unless other issues arise
- Declined withdrawals will return funds to the player’s balance
- Players should use a matching Venmo account to avoid delays
Variations / Related Questions Phrased Differently
• “Why was my Venmo withdrawal declined?”
• “Can I use someone else’s Venmo to withdraw?”
• “What do I need to verify for a Venmo cashout?”
• “Why is my Venmo not working for withdrawal?”
Common Issues / Troubleshooting
• Issue: Venmo name mismatch
- Decline withdrawal and block the Venmo account
• Issue: Missing or invalid ID
- Request a valid government-issued ID
• Issue: Blurry or illegible ID
- Request a clear resubmission
• Issue: Payment method blocked
- Advise player to use a valid Venmo account or another withdrawal method