Enable Bank Draft - Cashout Processing

Article Title

Enable Bank Draft - Cashout Processing

Category
Withdrawals / Payment Method Enablement

General Information

Bank Draft is an alternative withdrawal method available for select lottery brands when electronic withdrawal options are not available or suitable.

⚠️ Important:

• Bank Draft is NOT enabled by default
• Must be manually enabled by an operator (agent)

Purpose / Objective

To guide agents in enabling Bank Draft as a withdrawal option and ensuring proper communication and documentation.

Scenario / Use Case

A player requires or requests:

• Bank Draft withdrawal option
• Alternative withdrawal method due to limitations with other methods

Step-by-Step Instructions

Enable Bank Draft in Backend

1. Navigate to the player’s account in NeoSphere

2. Go to the General Tab

3. Locate and check:

   • ✅ Wire Transfer / Bank Draft option

4. Click Save Changes

Post-Enablement Actions

1. Send Notification Email

• Use template:
  • #Compliance Bank Draft Payment Method Approved

2. Case Management

• Update existing case or create a new case (if needed)
• Document that Bank Draft has been enabled
• Mark case as Resolved

Key Rules

• Only enable Bank Draft when:

  • Required by the player
  • Approved per operational guidelines

• Always:

  • Send confirmation email
  • Document the action in case notes

Additional Information / Tips

• Ensure all withdrawal requirements are complete (ID, residency if needed) before enabling
• Confirm player eligibility for Bank Draft based on brand/process
• Use clear communication to set expectations

Variations / Related Questions

• “Can I withdraw using a check or bank draft?”
• “Why don’t I see Bank Draft as an option?”
• “How do I enable Bank Draft?”

Common Issues / Troubleshooting

• Issue: Bank Draft option not available
  → Verify it has been enabled in backend

• Issue: Player not notified
  → Send approval email manually

• Issue: Withdrawal still blocked
  → Confirm all required verification steps completed

Suggested Case Logging Notes

• Bank Draft enabled on account → email sent → case resolved

Example:
“Enabled Bank Draft/Wire Transfer option on player account per request. Sent approval email. Case resolved.”