PayPal Withdrawals - Cashout Processing

Article Title

PayPal Withdrawals

Category

Withdrawals / PayPal Processing

General Information

PayPal withdrawals require identity verification and payment method validation before processing.

⚠️ Important:

• PayPal account must be in the player’s name
• If the PayPal account name does not match the lottery account, the withdrawal must be declined
• Only valid government-issued ID is required for PayPal withdrawals

Purpose / Objective

To verify PayPal withdrawal eligibility, ensure proper documentation is approved, and handle declines when the PayPal account does not meet requirements.

Scenario / Use Case

The player requests a withdrawal via PayPal and needs assistance verifying their account or resolving a declined payout.

Step-by-Step Instructions

• Verify ID documentation:

• Navigate to General Tab
• Set ID Verification = Required
• Set Reason = Cashout
• Save changes
• Click Approve ID

• Navigate to the Payments Tab

• Confirm the PayPal account name matches the lottery account name

✅ If PayPal Name Matches

• Confirm all requirements:

• Documents approved (Documents Tab)
• ID approved (General Tab)
• Payment method approved (Payments Tab, if applicable)

• Resolve any remaining rules

• Player is ready for cashout
✅ No case required

❌ If PayPal Name Does NOT Match

• Locate the pending withdrawal:

• Go to Payments Tab → Cashier Transactions
• Set status to Pending if needed
• Click View

• Select the Unique Transaction ID

• In transaction window:

• Select Declined
• Set reason: Other
• Save changes

Block PayPal Account

• In Payments Tab:

• Set Block Period = Permanent
• Set Blocking Reason = Other (block for current player only)
• Check ✅ Not Eligible for Withdrawal
• Set Documents Required = None
• Save changes

Next Steps After Decline

• Create declined cashout case

• Proceed with Payment Method Name Mismatch process if applicable

Documents Still Required for Cashout

If documentation is missing or incomplete:

• Send email using:

• #Compliance Ask for ID
• #Compliance Payment Method Blocked – Pending Withdrawal

• Create Compliance case

Additional Information / Tips

• PayPal must always match the player’s account name
• Only ID is required unless other issues are identified
• Declined withdrawals will return funds to the player’s balance
• Players should use a matching PayPal account to avoid delays

Variations / Related Questions Phrased Differently

• “Why was my PayPal withdrawal declined?”
• “Can I withdraw to someone else’s PayPal?”
• “What documents do I need for PayPal withdrawal?”
• “Why do I need to verify my PayPal?”

Common Issues / Troubleshooting

• Issue: PayPal name mismatch

• Decline withdrawal and block PayPal method

• Issue: Missing ID

• Request valid government-issued ID

• Issue: Blurry or invalid ID

• Request resubmission

• Issue: PayPal account blocked

• Advise to use matching account or another payment method