PayPal Withdrawals

Article Title
PayPal Withdrawals

Category
Cashout / Documents

General Information
PayPal is a withdrawal method that allows players to receive funds without entering bank account details. Players may only have one PayPal account linked at a time and must meet eligibility requirements before using it for withdrawals.

Purpose / Objective
To guide agents in assisting players with PayPal withdrawals, including eligibility, request steps, and processing timelines.

Scenario / Use Case
A player wants to withdraw funds to PayPal or is having issues with PayPal withdrawal availability.

Step-by-Step Instructions

Eligibility Requirements

1. Confirm the player has a registered PayPal account.
2. Confirm the player has made a successful PayPal deposit within the last 6 months.
3. Confirm only one PayPal account is linked to the player account.

Requesting a PayPal Withdrawal

1. Instruct the player to log into their account.

2. Navigate to:

   • My Account > Withdraw Funds

3. Select Withdraw Funds again.

4. Choose PayPal from the dropdown menu.

5. Enter the withdrawal amount.

6. Click Submit.

7. Complete Two-Factor Withdrawal Authentication if prompted.

8. If successful:

   • Confirmation is displayed
   • Funds move to a pending withdrawal request status

Withdrawal Status

• Players can check status in:

  • My Account > Withdraw Funds

• Agents can check status in NeoSphere > Payments tab

Statuses:

• Pending: Awaiting Compliance approval
• Approved: Approved by Compliance
• Closed (Approved): Completed request

Processing Timelines

• Processing begins within 48 business hours (2 business days)

• If documents are required, requests are sent via email

• After approval:

  • Funds typically arrive in 1 business day

• If required actions are not completed within 7 calendar days:

  • Withdrawal is declined
  • Funds are returned to account balance

Dormant PayPal Accounts

• If the player has not deposited with PayPal in 6 months:
  • The method becomes inactive (yellow in payment list)
  • Player must make another PayPal deposit to use it again for withdrawals

Required Documents (if requested)

• Copy of ID

Additional Information / Tips

• Players must deposit with PayPal before withdrawing with it
• PayPal withdrawals do not require bank account entry
• Players should monitor email for updates or document requests

Variations / Related Questions Phrased Differently

• “How do I withdraw to PayPal?”
• “Why can’t I use PayPal to withdraw?”
• “How long does PayPal withdrawal take?”
• “Why don’t I see PayPal as an option?”
• “Do I need to deposit with PayPal first?”

Common Issues / Troubleshooting

• Issue: PayPal option not available

  • Confirm recent PayPal deposit within 6 months

• Issue: Player trying to use a different PayPal account

  • Inform only one PayPal account can be linked

• Issue: Withdrawal pending

  • Explain processing timelines

• Issue: PayPal marked inactive

  • Advise making a new deposit using PayPal

Case Logging Requirements

• Owner: Customer Support / Support
• Category: Cashout / Documents
• Subcategory: General Cashout Inquiry / Cashout Policy
• Subject: General Cashout Inquiry / Cashout Policy
• Resolved: Yes