Sending to Cashout

Article Title

Sending to Cashout

Category

Withdrawals / Cashout Processing

General Information

After all required withdrawal documents have been reviewed and approved, the withdrawal request must be manually advanced to the next stage of processing.

This is the second step in the cashout workflow:

1. Document verification
2. ✅ Send to cashout (resolve rules)
3. Final approval and payout

The system relies on rule resolution to determine that the player is eligible for payment.

Purpose / Objective

To ensure all withdrawal requirements are completed and the system properly recognizes the account as ready for payment processing.

Scenario / Use Case

A player has submitted all required documents, and their withdrawal is pending but has not yet been sent for processing.

Step-by-Step Instructions

• Confirm all cashout documentation is complete and approved:

• Documents Tab → Approved
• General Tab → ID approved (if required)
• Payment Method → Approved (if required)

Resolve Cashout Rules

• Navigate to:

• Unique Withdrawal Requests Management

• Set filters:

• Request Date = Set Range
• From Date = 1 month prior
• To Date = Current date

• Enter Player ID

• Click Show

Resolve Each Rule

• Review all listed rules for the withdrawal

• For each rule:

• Click Save to resolve it

Confirm Completion

• Once all rules are resolved:

• The transaction will change from red → green

✅ This indicates the withdrawal is now submitted for processing

Additional Information / Tips

• All rules must be resolved individually before the withdrawal can proceed
• If even one rule remains unresolved, the withdrawal will not advance
• Always double-check document approval before resolving rules
• Rule status color change (red → green) confirms completion

Variations / Related Questions Phrased Differently

• “Why is my withdrawal still pending?”
• “How do I complete a withdrawal?”
• “What does sending to cashout mean?”
• “Why hasn’t my withdrawal been processed yet?”

Common Issues / Troubleshooting

• Issue: Rules not resolving

• Ensure all required documents are approved first

• Issue: Transaction still red after saving

• Check for missed rules or incomplete steps

• Issue: Withdrawal not progressing

• Confirm payment method and ID verification are approved

• Issue: Player still pending after submission

• Advise that final approval step is still required