Super Raffle Bonus Draws

Article Title
Super Raffle Bonus Draws

Category
Deposit and Bonus / Bonus Package

General Information
The Super Raffle Bonus Draws promotion allows players to earn entries into special drawings by scanning eligible Super Raffle tickets. Players have the opportunity to win $25,000 in one of several weekly Bonus Draws.

Purpose / Objective
To guide agents in explaining how Super Raffle Bonus Draws work, how players earn entries, and what expectations should be set regarding results and timelines.

Scenario / Use Case
A player asks how to enter the Super Raffle Bonus Draws, when drawings occur, or why they do not see entries or results.

Step-by-Step Instructions

How Players Earn Entries

1. Player scans their Super Raffle ticket using:

   • Mobile app Ticket Scanner
   • OR enters ticket at MichiganLottery.com/TicketChecker

2. Once scanned:

   • Player earns 1 entry per ticket
   • Ticket becomes ineligible for future bonus draws

Important Entry Rules

• Previously purchased tickets are eligible
• Each ticket can only be used once
• Entries are tied to the player’s account, not the ticket number

Entry Processing Time

• Entries may take 24–72 hours to appear
• Players may see:
  • “Results Pending. Please check back again soon”

Bonus Draw Schedule

• Weekly drawings take place during designated entry periods

• Example structure:

  • Entry periods run Monday–Sunday
  • Drawing follows shortly after

• Final Super Raffle drawing occurs:

  • November 19, 2025

Winner Notification

• Bonus Draw winners are:
  • Contacted directly by Player Relations
• Ticket Scanner will NOT show:
  • Bonus Draw wins
  • Entry confirmation beyond submission

Additional Information / Tips

• Players should allow time for entries to process
• Remind players that scanning a ticket is required for entry
• Direct players to official website resources for more details
• Bonus outcomes are not displayed in scanner results

Variations / Related Questions

• “How do I enter the Super Raffle draw?”
• “Why don’t I see my entry?”
• “Did I win the bonus draw?”
• “How many entries do I get?”
• “Why does it say results pending?”

Common Issues / Troubleshooting

• Issue: Entry not showing

  • Advise 24–72 hour processing window

• Issue: Player expects scanner to show results

  • Clarify winners are contacted separately

• Issue: Player reused ticket

  • Explain ticket is only eligible once

• Issue: Confusion about winner selection

  • Explain entries are tied to player account

Case Logging Requirements

• Owner: Support
• Category: Deposit and Bonus
• Subcategory: Bonus Package
• Subject: Bonus Package
• Resolved: Yes