Supported Operating Systems and Browsers

Article Title
Supported Operating Systems and Browsers

Category
Technical Issues / Site Technical Issues

General Information
NeoGames supports a wide range of operating systems and browsers to ensure compatibility for most players. Supported platforms are selected based on market share coverage and are regularly reviewed.

Purpose / Objective
To inform agents about supported operating systems and browser coverage, and how platform compatibility impacts troubleshooting.

Scenario / Use Case
A player is experiencing technical issues and may be using an unsupported or outdated operating system or browser.

Supported Coverage

• Mobile Operating Systems:

  • Support covers over 92% of market share

• Desktop Browsers:

  • Support covers over 90% of market share

• Mobile Browsers:

  • Support covers over 93% of market share

• Devices are only specifically addressed if they meet at least 3% market share

• Platform and device analysis is performed twice annually
  
  
  
  
  
  
  

Additional Information / Tips

• Older or less common devices may experience limited functionality
• Devices with very low market share may not receive dedicated support
• Coverage is designed to include the majority of commonly used systems

Windows 7 Notice:

• Microsoft discontinued support for Windows 7
• NeoGames support for issues on Windows 7 is limited and handled on a best-effort basis only

Variations / Related Questions Phrased Differently

• “Is my device supported?”
• “Why isn’t the website working on my system?”
• “What browsers are supported?”
• “Can I use this on my device?”
• “Why am I having issues on an older computer?”

Common Issues / Troubleshooting

• Issue: Player using outdated operating system

  • Inform them compatibility may be limited

• Issue: Player using unsupported device/browser

  • Recommend switching to a supported device/browser

• Issue: Player on Windows 7 experiencing issues

  • Advise that support is limited due to discontinued Microsoft support

• Issue: Player asks about compatibility

  • Explain coverage is based on market share and regularly reviewed