Desktop Requesting Vertical

Article Title
Desktop Requesting Vertical Mode

Category
Technical Issues / Game Technical Issues

General Information
Players using a desktop or laptop browser may encounter a message requesting vertical mode if their browser window is too small or zoomed in too far. This can affect gameplay display and functionality.

Purpose / Objective
To guide agents in resolving issues where players receive a vertical mode prompt while using a desktop or laptop.

Scenario / Use Case
A player reports seeing a vertical mode message while playing a game on a desktop or laptop browser.

Step-by-Step Instructions

1. Ask the player if their browser is in full-screen mode:

   • If not, instruct them to switch to full-screen mode

2. Instruct the player to adjust browser zoom:

   • Zoom out until the hamburger menu in the upper-left corner disappears

3. Have the player exit the game and re-enter it to refresh the display

Additional Information / Tips

• This issue typically occurs when the browser window is too small or zoomed in excessively
• The presence of the hamburger menu on desktop is an indicator of display scaling issues

Variations / Related Questions Phrased Differently

• “Why is my game asking for vertical mode on my computer?”
• “Why does my game not display correctly on desktop?”
• “Why do I see a mobile-style menu on my computer?”
• “Why is the screen not fitting properly?”

Common Issues / Troubleshooting

• Issue: Player not in full-screen mode

  • Ask them to expand the browser window

• Issue: Page zoomed in too far

  • Instruct to zoom out until layout adjusts

• Issue: Game not updating after changes

  • Exit and relaunch the game