Change of Contact Details Automated Emails

Modified on Tue, 9 Jun at 2:35 PM

Introduction:

A system email notification will be sent to the player’s email address on file in case of any changes are made to any of the below parameters by an agent, accounting operator, or by the player themselves. The player cannot unsubscribe from these emails.

Personal Details Changes Chart:

Parameter Name	Notes
Email	Can be changed by the Player. Important: In case of Email change, this notification will be sent to both old and new (updated) email address.
Password	Can be changed by the Player.
First Name	Has to be changed by an Accounting Operator.
Last Name	Has to be changed by an Accounting Operator.
Gender	Has to be changed by an Accounting Operator in US Brands.
Address	Can be changed by the Player.
City	Can be changed by the Player.
Subdivision (state)	Has to be changed by an Accounting Operator.
Zip Code	Can be changed by the Player.
Birthday (Date ofBirth)	Has to be changed by an Accounting Operator.
Cell Phone	Can be changed by the Player.
Personal National ID (SSN) – US Brands Only	Could be entered into the system when the player performs an actionthat warrants the player to enter in their first 5 digits of their SSN. (Claim a major prize or first time deposit with an ACH)

Email Sent After Change of Contact Details:

SUBJECT: Your profile has been updated. The Michigan Lottery recently received a request to make changes to your account. If you requested the changes to your account please discard this notification. However, if you did not request changes to your account please contact our 24/7 Player Support Team or call us immediately at 1-844-887-6836.

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Thank you,

Michigan Lottery